Cell phones have become an integral part of business. They are used professionally for voice communication and text messages. Given the onset of this development, I have a few suggestions in regard to their use for professional purposes. The following suggestions are based on my personal experiences and ideas cultivated from reading Applying Communication Theory for Professional Life: A Practical Introduction—a book written by Marianne Dainton, and Elaine D. Zelley.
When using cell phones as a method of communication within your career, the tone and clarity used to deliver your verbal or text messages is pertinent to your professional relationships. In reference to tone, maintain a positive disposition when communicating. People do not want to hear or see cynical comments when discussing business. Nor do they want to be on the receiving end of hostility. That said, be mindful of remaining positive and professional while conducting business via cell phone.
In reference to clarity, make sure your statements are understandable for all parties involved as communicating in a professional environment can involve people from various generations and cultures. Dainton and Zelley fostered my understanding of how important this is in the section of their book entitled “Interactional Perspective on Workplace Generations.” Reading this section prompted me to be mindful not to exclude anyone from receiving a message by communicating in an unfamiliar vernacular. This includes using vocabulary, expressions, or languages that cannot be discerned by those participating in the exchange. So, make it a point to be clear and thorough in your delivery, and be sure to know the audience with which you are communicating.
Other practices to keep in mind when using a cell phone for professional communication involve respect. If someone entrusts you with their cell phone number, do not call or text them excessively, or after a reasonable time of day (unless it is an absolute emergency and unavoidable). Another thing to avoid is using your cell phone for personal reasons during meetings. Nothing is more disrespectful than sending the message that the conversation transpiring during the meeting is trivial in comparison to what is going on in your personal life. So, unless it is an emergency, refrain from using your phone during meetings.
Now that the suggestions have been discussed, I hope you find this information useful and it helps you with communicating professionally via cell phone.
– Kamar Hamilton