Module 5: Operations including Logistics – Part 1 & Module 6: Operations including Logistics – Part 2

A recap of the third week modules for ICS 698 Problems in Information Systems Capstone Seminar (3 credits)
“Advanced Research & Development Management Seminar” as taught by Dr. Jay E. Gillette, Ph.D. at the Center for Information & Communication Sciences, Ball State University, Summer Term I 2016.  

Objectives for Module 5:  Operations including Logistics – Part 1

At the end of this module students will be able to:

  1. Analyze the relationship between Operations and Logistics
  2. Evaluate the relationship of JEG Model Components
  3. Appraise the priority of science and operations
  4. Create a Situation Analysis reportCompare and contrast the Time or Task Approaches as defined by Mike Markel

Process – Step-by-step approach

Three Components of the JEG Model of R&D Management

  • Applied Science
  • Project Management
  • Operations, which require Logistics (the hard part of R&D—and any economic enterprise for that matter)

Minimum prototype testing size is 20 participants.  Prototypes are not the final product; okay to be simpler.  Operations Development needs to be final, so it is harder—barriers there will hamper the entire supply chain and cycle.

The three D’s of IT Management
  • Design (Architects)
  • Develop (Engineers)
  • Deploy (Construction)

Kaizen” (Japanese word for improvement) – Continuous improvement at all levels of the business and across the supply chain to eliminate waste and boost productivity

Plan –> Do –> Check –> Act (Toyota Production System)

Mike Markel’s Technical Communication

Progress Report
  • Time vs. Task Approach
  • Past and Future
  • Appropriate tone for news delivery
  • Report the facts
  • Don’t be over-optimistic on estimated deadlines
  • Done in writing
  • Meetings are how work gets done in the information economy
  • Even if the meeting is in the hallway for a few seconds

Quotes by Dr. Gillette

“You can’t predict the future, but you can forecast the weather.”

“’You can negotiate anything.’  Quote in Quotes”

“An engineer lives or starves on the basis of his technical reports.”

[Applied]  Science is the priority

“The difficulty of operational success leads the operational tail to wag the scientific dog [the true Queen!].”


Objectives for Module 6:  Operations including Logistics – Part 2

At the end of this module students will be able to:

  1. Compare and contrast R&D Management Compentencies of Knowledge, Skills, Attitude/Awareness/Consciousness
  2. Discuss if they are using the Time or Task approach to complete assignments

Compare & Contrast R&D Competencies

Competent vs. Incompetent.  Severe insult in America to be labeled incompetent—part of the ‘can do’ attitude.

“The person who represents himself at court has a fool for a client”

School connotes competency, it is what we pay for, come for, and leave with

Competency is borne from your level of skill

Competencies of Knowledge, Skills, and Attitude Awareness
  • Skills — from the Greek ‘technikos’, which means to execute technique
  • Attitude – from the Latin aptitude/aptus, meaning ‘fit’
    • Quality – Attitude awareness & a “continuum”.
    • Leadership –Attitude Awareness, not just a skill.
  • Technique – harder to train attitude/awareness than it is skills & knowledge


Management – the art of follow up

Manager = handler


Assignment Completion Methodologies

Time approach
  • Document progress
  • What have finished at this point in time?
  • Where are we on the road to completion?

 Task Approach
  • Requires understanding of the project’s tasks
  • New and adjusted tasks may arrive over time
  • What have we accomplished?
  • What is there left to be accomplished?

Preliminary Findings & Jeopardy Reports
  • Project Management report that documents problems and barriers that may fail the project.
  • Do not need to let your boss immediately know about every failure (or every milestone).